While it's rare, defects or incorrect shipments can happen—and we're here to help.

Step 1: Contact Us

Please email us within 14 days of receiving your order. Include:

• Your order number
• Clear photos showing the defect
• A brief description of the issue

We’ll review your case to determine if the item is eligible for return, replacement, or repair.

Return Shipping Policy

• Within 14 days: We cover Standard/Ground return shipping for defective or incorrect items.
• After 14 days: Return shipping is the customer’s responsibility.
• If you choose expedited return shipping, you will be responsible for the cost difference.

Important: All returns require prior authorization. Do not send anything back until you have received a Return Merchandise Authorization (RMA) number from us. Unauthorized returns may be refused.

Inspection & ResolutionOnce we receive your item:

• It will be inspected and tested.
• If a defect is confirmed, we will offer a repair, replacement, or refund.
• If no defect is found, the customer will be responsible for return shipping and any applicable labor fees.

Damaged During Shipping If your package arrives visibly damaged:

• Refuse the shipment if possible.
• If you accept it, report the damage within 48 hours to us by email, including clear photos of the packaging and the item.
• Do not discard the packaging materials, as we may need them to process an insurance claim.
• Claims filed after 48 hours or without proper documentation may not be eligible for a refund or replacement.

If you placed a preorder and would like an update, please email us with your order number and the item(s) you preordered.

We’ll provide you with the most current estimated shipping date. Preorder timelines can shift due to manufacturing or logistics delays, but we always aim to keep you updated as we receive new information.

Already shipped?

Once your preorder ships, you’ll automatically receive an email with tracking details.

If your order has not shipped yet, email us with:

• Your full name
• Your order number
• A clear description of what you’d like to add or remove

If your order hasn’t been shipped, we’ll do our best to update it. If there’s a price difference, we’ll send you an updated invoice to pay before the order ships.

If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Orders are processed in the order they are received, unless you selected expedited shipping.

Processing Time:1–5 business days Once your order ships, you will receive a confirmation email with tracking information so you can follow your package in real time.

Preorders:If you preordered an item and would like an estimated shipping date, please email us with your order number for an update.

We accept the following payment methods:

• VISA
• MasterCard
• American Express
• Discover
• PayPal
• PayPal Express
• Affirm (if available in your region)
• Prepayment by bank transfer
• Credit card

Please note:

• Available payment methods may vary depending on your region.
• We do not accept cash on delivery.
• If you choose to pay by credit card, your card will be charged upon completion of the order.

Yes! We offer bundle options exclusively through our Bundle Builder on our website. When you bundle two or more items, you can save up to 5% on your order.

Please note:

• The Bundle Builder is only available on our website—it is not yet available through the Shop app.
• Discounts are automatically applied during the bundle process when eligible items are selected.

It’s a great way to save money when purchasing multiple products. Visit our Bundle Builder to customize your setup and get the best value.

How long does the refund take?

If you canceled your order, refunds are typically processed within 5–7 business days by your credit card provider after cancellation is confirmed.

If you returned an item for a refund, we will initiate the refund immediately after inspecting and approving the return. Once processed on our end, your credit card provider may take an additional 5–7 business days for the funds to appear in your account.

Processing times may vary slightly depending on your bank or payment provider.

Please review our Return Policy for complete return eligibility and refund details.

To start a return, contact us at info@simmotion.com with your order number.