Provided by Consumer Priority Service (CPS)
Sim Gear Protection is an optional protection plan for the gear you buy from Sim Motion. Add a 2-year or 3-year plan to eligible products over $150 on the product page or in your cart.
Plans are provided by Consumer Priority Service (CPS), a warranty company that has served retailers and their customers since 1990. CPS is licensed in all 50 states and handles coverage and claims directly.
THE ONE THING TO KNOW
Every plan has a 30-day waiting period, and a plan can only be added within 30 days of buying your gear.
Coverage, including accidental damage, starts on day 31. Already bought your gear? You have 30 days from your purchase to add a plan.
After 30 days, a plan can no longer be added to a product. If you’re still within your 30 days, email support@simmotion.com with your order number and we’ll help you add one.
WHAT’S COVERED
Plans cover mechanical and electrical failures from normal use, plus accidental damage from handling. This includes:
"Direct drive motors and force feedback"
"Load cells and hydraulics"
"Displays and electrical failures"
"Accidental damage like drops and spills"
IF IT CAN’T BE FIXED
If your covered product can’t be repaired, CPS will provide a replacement, up to the amount you originally paid for the product (excluding shipping and tax). Shipping to and from the repair center is covered within the U.S.
KNOW THE LIMITS
Normal wear items like wheel grips, pedal springs, and cables. Cosmetic damage such as scratches, dents, and chips. Misuse or abuse. Damage from unauthorized modifications, including firmware or software. Damage that happens in transit. Installation costs. Software issues. Damage caused by pets. Lost or stolen products. Fire damage. Products under a manufacturer’s recall. For the complete list, please review the plan’s full Terms and Conditions.
DISAGREE WITH A DECISION?
If you disagree with a claim decision, you can request an appeal form by emailing appeals@cpscentral.com. CPS responds to appeals within 48 business hours.
CHANGED YOUR MIND?
You can cancel within 30 days of purchasing your plan for a full refund.
SELLING YOUR GEAR?
Plans can be transferred to the new owner of the covered product. Email cs@cpscentral.com or call (800) 905-0443 with the serial number, your proof of plan purchase, and the new owner’s name, address, phone number, and email.
NEED HELP?
For questions about your coverage or a claim, contact CPS at (800) 905-0443 or cs@cpscentral.com. For questions about your order or adding a plan, email us at support@simmotion.com.
You put real time and money into your setup. Sim Gear Protection helps keep it running, so you can spend less time worrying about repairs and more time on track.
